Terms and conditions of use

East Coast Kitchens Terms & Conditions Of Sale

General

This website is owned and regulated by East Coast Kitchens Ltd a company registered in England and Wales. Company registration number 5770439 & VAT Number GB 893297765

If you continue to use this website, you are agreeing to comply with and be bound by the following terms & conditions of use, which together with our private policy govern Eastcoast Kitchens relationship with you to this website. If you disagree with any part of these terms, please do not use our website.

From time to time, this website may also include links to other sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of this linked website(s).

Description Of Goods

The information contained on this website is for general guidance only. Whilst East Coast Kitchens has taken all reasonable care to ensure that information contained on this website is accurate and up-to-date, the information has not been independently verified and no representation or warranty, expressed or impaired, is made as to its accuracy or completeness. All sizes quoted are approximate. The imagery used on the website is for illustrative purposes only.

The colour and appearance of actual products may differ from items shown on this website. Certain products may show kitchen units/doors etc but these are not included unless stated. Colours may also vary from different batches of production. 

East Coast Kitchens reserves the right to add, modify, delete and update any website content, price or products at any time without prior notice. Also, no liability will be claimed from Eastcoast Kitchens due to errors or corrections on this website.

As there are many materials available, the product may not suit all variants and would therefore recommend checking. We do not warrant that any goods are fit for a specific purpose. Some products will require the use of materials such as worktops not supplied by us, if this is having a direct impact on a product and how it fits, we shall not be liable. All products are sold for residential homes and not for business or outside use. 

All products are sold for use with your own cabinetry, no products unless stated are supplied with units/doors. Products are generally not fit for In-frame units due to the opening aperture. Please check the dimensions required before ordering. Tall larders that include an adjustable frame will only allow the baskets to be placed at the lowest dimension. 

We ask that customers seek technical advice from a qualified installer prior to commencing installation. Returns will not be granted on products fitted to then to be found unsuitable or will not fit. 

Certain international brand sinks may need a UK pipework converter. Please bear this in mind. 

Product advice can be gained by calling the sales team where we would be happy to help and confirm for you. 

Price match Service

We offer competitive prices on our online store.

A price match service is offered but this is based on our cost prices. We will endeavor to help our customers wherever possible, but sometimes it is not viable. This may be due to costs & combined carriage charges. Any requests must be made prior to purchase/checkout via email with links and can not be applied after any payments have been made. Price match is not possible against trade websites. 

A bank transfer payment will be requested. Please bear this in mind when requesting this service.

Orders / Payments

East Coast Kitchens cannot accept an order until payment is received in full for all products and any related delivery charges. All orders placed are full & final and no orders will be changeable. Cancelled orders must be received via email, 48 hours prior to dispatch, we will not be responsible for the returning of such orders if dispatched. 

We reserve the right to reject an order for any reason. All orders are subject to stock availability, if we are unable to supply any products ordered we will inform you as soon as possible and issue a full refund immediately if prompted to do so in writing.

Secure payments are taken using DNA Payments, Klarna or PayPal via a SSL certificate. Registered with the ICO (information commissioner's office) so you can be sure your information is stored securely. At no point are any credit card details retained or stored.

Due to high identity & scams, no orders can be placed over the phone. The internet site is extremely secure and we therefore wish customers to order via the safest way possible. A direct bank transfer can be made for tele-sale orders. 

Discount codes or offers need to be entered prior to checkout. No refunds can be made after the order is paid & checkout is complete. 

Back orders or pre-orders placed are given as an estimation of delivery lead time and are not guaranteed. As delays do unfortunately occur we can not guarantee any dates given and offer the information in good faith. We will try to keep you up to date but if cancellation is required, please email prior to any dispatch and we will happily refund you.

Any special orders or that may be discounted, must be paid for via a bank transfer. 

Any VAT paid can not be then claimed after the order has been placed. Please email us if you are VAT exempt and accounts will discuss further with you. 

Klarna

In cooperation with Klarna financial services UK Limted, Sveavägen 46, 111 34 Stockholm, Sweden, we offer you a variety of payment options. Payment is to be made to Klarna. Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Klarna's Pay in 3 installments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Delivery terms

Our carriage charges are for most products to be delivered to the area shown on our delivery information page. Unfortunately, some areas of Scotland, Isles or Belfast are not included under these charges. Please contact us for an estimate of these areas.

Certain fragile sink materials such as granite, glass or ceramic sinks do not suit courier dispatch due to the material. These deliveries are carried out via our suppliers on their own vehicle to safeguard the product. They only deliver to areas of Carlisle or below and do not include any isles. They may also be in your area on two specific working days. This time frame may be quoted to you upon dispatch of your order. Please call for clarification before ordering and we would be happy to confirm for you if you are located in the orange or green locations.

We offer three working day delivery options: £10.99 1-2 days (On Certain products) - £8.95 3-5 days or £6.95 Up to 7 days. Each delivery can be made between 8am & 6pm. They are all an estimation and not a guaranteed service. Working days are Monday to Friday. This does not include bank holidays. 

Alternative locations, Saturday or Timed deliveries may be available at a surcharge. 

We do try to minimise deliveries but, any combined orders may be dispatched separately. As we distribute products, items may include various delivery dates. 

If a delivery is attempted twice or more or rejected after dispatch for whatever reason, a minimum return carriage may be charged to cover the return carriage cost to us. We send & insure hi-end & large parcels such as larders, ceramic sinks etc and the cost of delivery is large. Extra fees are charged to us when a parcel has to be  returned. A min fee of £10.99 to a max £60 per product due to delivery fees still payable.

Kessebohmer products include a single delivery attempt due to the courier charges on large items. We are charged for every delivery attempt and this cost will be passed to the customer if the first attempt is failed due to the customer not being present on the date advised. 

Whilst we will make every effort to deliver goods within the timescales quoted, time shall not be of essence in this regard.

If a safe place is requested for your delivery and the parcel is lost or stolen, we will not be responsible to replace. We are only responsible to delivery the goods in an acceptable condition to the address on the order or as requested in writing before dispatch. If the parcel is moved on after this initial address, we accept no liability for any damages that may then occur. We suggest the parcel is checked upon the initial receipt.

Due to insurance purposes, no courier or third party are able to enter residential addresses. For larger items, a kerbside delivery may be required. Ceramic sinks are sent on a "man & van" system. Due to this, we can only delivery once a week to each area. This may also be a two day run and only a on a single attempt basis. Any failed deliveries on ceramic sinks will incur a return charge as above. 

We accept no liability in respect of late or missed deliveries. We strongly recommend that fitters are not booked to commence work until the product is in your possession and checked in full. 

Damaged/Faulty goods

Once your product has been received, please check all boxes/products for damage thoroughly & immediately & email us within 48 hours if a problem is found. Please do not store your item without first checking for any damage or that you have the correct products. Please email us with your order reference number, description of issue & images. 

Unless any complaints about the quality or quantity of the goods supplied are made in writing & received by us within this time frame, we shall deem that you have accepted the goods. No requests will be made after 30 days.

We will issue a refund for damaged products if notified within the time frame but only up to a maximum of 30 days as stated in the consumer law. 

Returns will not be granted on products fitted to then to be found damaged, unsuitable or will not fit. 

We do not offer installation services on products from the website. The agent the customers appoint is responsible for any problems from the installation, not the retailer. Please check the product is of a satisfactory quality & condition prior to any fitting is commenced, no returns will be accepted once products have been fitted or modified in any way including accessories and NO consequential loss or claims will be made or charged to us if the product was fitted that was damaged prior to installation.

Any claims for faulty goods will need to be proven via images/video before a return is authorised. If fitting is involved, please do not re-box the item until this evidence has been provided.

Returns Policy

Full returns policy can be found here : Returns Policy

Returns are happily accepted but we must be notified via email within 14 calendar days from receipt of the goods, no return requests will be accepted over the phone or after 14 calendar days have lapsed. It is the customers responsibility to enable the email to be received. No returns are accepted on special order products. 

A return email with confirmation of the product returns address will be sent within 48 hours. Please DO NOT send goods back until this confirmation has been received. Some goods are distributed from various locations, and may need to be sent back to this location. If the incorrect address has been used to return goods, the cost to redirect the products will be deducted from the refund.

The product must be received in the original packaging & condition, with no modifications to the product or packaging, please do not write directly onto the outer box otherwise this will require replacement at a cost to the consumer. Any fixings should not be opened. This will result in a rejection of any refunds being processed. 

This needs to be received by us within 14 calendar days from the date of the original email to request the return or date as shown in our correspondence. Returns received after this period will not be accepted.

The consumer is responsible for the direct cost of returning the goods to us within the time scale. The return method is chosen & paid for by the consumer. Insurance is recommended to cover the purchase price against loss or damage. We will not be liable for damages or lost parcels that occur via third party couriers chosen by you.

If you cancel the contract, we will reimburse you for the product price received. We will not reimburse supplementary costs arising from a faster delivery option selected by the customer.

Refunds will be reduced or refused if the product is damaged or defective from its original state. Including the original packaging. Customers have a duty of care to safeguard goods whilst in their possession. Please return as you would expect to receive. Any products that are returned damaged will be kept for a max period of 7 days before disposed of. 

Space towers, bespoke drawers & special orders are sold subject to each customer's specification & assembled accordingly please see listing for terms of these made to order items which will be non-returnable. Parts & special order items not shown on our website will also be rejected for return.

We will aim to make the reimbursement within 14 working days after the date we receive the goods back from you, but this can take longer at busy periods. The payment will be made using the same means of payment for the initial transaction.

Guarantees/Warranty claims

Guarantees or warranty claims need to be made via email with details of the issue. Please send with proof of purchase and images/video of such issues.  

A repair or replacement will always be offered and no refunds will be given after a product is more than 30 calendar days old. 

Manufacturers offer warranties based on their own specifications. Even though we will help you in claiming under such warranty, the decision on how items will be repaired will be that of the manufacturer. 

Certain manufacturers require products to be registered with them directly by the consumer to obtain such cover. We advise you to complete immediately as if this is not completed a standard 6 months will only be offered. 

Sink waste kits, Waste bin containers, Tap finish, O rings/cartridges only carry a year warranty. All hot/filter taps require the filter to be changed every 6 months, proof of purchase will be required to confirm this is the case before warranty claims can be processed. 

We reserve the right to arrange for the product to be returned & tested to establish any faults. We aim to respond within 28 days. If the product is deemed faulty, a repair or replacement will be sent. If the goods are deemed not faulty, any costs incurred will be chargeable. This includes any collection charges. 

No claims will be made in respect of loss for products that are being repaired. We sell products on a supply only basis and no fitting costs or losses will be repaid. 

Eastcoast Kitchens accept no liability in relation to loss or damage. Products should be fitted by a qualified plumber or professional. 

Private policy

We require information from our customers such as their name, address & contact details to be able to complete the sale as agreed. We will only contact our customers in relation to the order and at no point contact will be made for marketing purposes unless we have had written prior consent. We take this policy seriously and comply with all UK & European laws. Please see our full policy below

Private Policy - Cookie Policy

Customer Service Guarantee

Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Purchases can be made via both private retail or trade sale customers (Trade terms apply)

Contact can be made via telephone 01205 760462, Online Chat or email to [email protected]