Your cart
There are no more items in your cart
East Coast Kitchens Business (B2B)Terms & Conditions Of Sale
General
This website is owned and regulated by East Coast Kitchens Ltd, a company registered in England and Wales. Company registration number 5770439 & VAT Number GB 893297765
If you continue to use this website, you are agreeing to comply with and be bound by the following business terms & conditions of use, which together with our privacy policy govern Eastcoast Kitchens' relationship with you to this website. If you disagree with any part of these terms, please do not use our website.
From time to time, this website may also include links to other sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked website(s).
Description Of Goods
The information contained on this website is for general guidance only. Whilst East Coast Kitchens has taken all reasonable care to ensure that information contained on this website is accurate and up-to-date, the information has not been independently verified and no representation or warranty, expressed or implied, is made as to its accuracy or completeness. All sizes quoted are approximate. The imagery used on the website is for illustrative purposes only.
The colour and appearance of actual products may differ from the items shown on this website. Certain products may show kitchen units/doors, etc, but these are not included unless stated. Colours may also vary from different batches of production. We may link products to a certain colour match. Unfortunately, taps, waste, etc, are all made from different materials and therefore we can not guarantee exact colour matches.
East Coast Kitchens reserves the right to add, modify, delete, and update any website content, price, or product at any time without prior notice. Also, no liability will be claimed from Eastcoast Kitchens due to errors or incorrect information on this website.
As there are many materials available, the product may not suit all variants, and we would therefore recommend checking. We do not warrant that any goods are fit for a specific purpose. Some products will require the use of materials such as worktops not supplied by us. If this has a direct impact on a product and how it fits, we shall not be liable. All products are sold for residential homes and not for business or outside use.
All products are sold for use with your cabinetry; no products are supplied with units/doors. Products are generally not fit for In-frame units due to the opening aperture. Please check the dimensions required before ordering. Tall larders that include an adjustable frame will only allow the baskets to be placed at the lowest dimension.
Due to the various thicknesses of materials used, screws are generally not included with our products unless stated on the item listings. Certain door handles purchased will also arrive without handle screws.
We ask that customers seek technical advice from a qualified installer before commencing installation. Returns will not be granted on products that have been installed or attempted to be fitted.
Certain international brand sinks may need a UK pipework converter. Please bear this in mind.
Product advice can be gained by calling the sales team, where we would be happy to help and confirm for you.
Orders / Payments
East Coast Kitchens cannot accept an order until payment is received in full for all products and any related delivery charges. All orders placed are full & final, and no orders will be changeable. Canceled orders must be received via email, 48 hours before dispatch. We will not be responsible for the return of such orders if dispatched.
We reserve the right to reject an order for any reason. All orders are subject to stock availability. If we are unable to supply any products ordered, we will inform you as soon as possible and issue a full refund immediately if prompted to do so in writing.
Secure payments are taken using DNA Payments, Klarna, or PayPal via an SSL certificate. Registered with the ICO (Information Commissioner's Office), so you can be sure your information is stored securely. At no point are any credit card details retained or stored.
Due to high identity theft & scams, no orders can be placed over the phone. The website is extremely secure, and we therefore wish customers to order in the safest way possible. A direct bank transfer can be made for tele-sale orders.
Discount codes or offers need to be entered before checkout, only one to be used, and cannot be combined with any other offer. No refunds or discounts can be used after the order is paid & checkout is complete.
Back orders or pre-orders placed are given as an estimation of delivery lead time and are not guaranteed. As delays do unfortunately occur, we can not guarantee any dates given and offer the information in good faith. We will try to keep you up to date, but if cancellation is required, please email us prior to any dispatch, and we will happily refund you.
If the back order comes into stock before the estimated date given, great, we will dispatch it. We will always strive to send goods as soon as possible. If any dates are not suitable, please email the team, and we will strive to accommodate you. Canceled orders must be received via email, 48 hours before dispatch. We will not be responsible for the return of such orders if dispatched.
Any special orders or those that may be discounted must be paid for via a bank transfer.
Any VAT paid can not then be claimed after the order has been placed. Please email us if you are VAT exempt, and we will discuss further with you. We generally do not offer international deliveries, but if an international bank has been used to make a payment, a bank fee will be payable per transaction of £15
Klarna
In cooperation with Klarna Financial Services UK Limited, Sveavägen 46, 111 34 Stockholm, Sweden, we offer you a variety of payment options. Payment is to be made to Klarna. Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Klarna's Pay in 3 installments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions
Delivery terms
Our carriage charges are for most products to be delivered to the area shown on our delivery information page. Unfortunately, some areas of Scotland, the Isles, or Belfast are not included under these charges. Please contact us for an estimate of these areas.
Certain fragile sink materials, such as granite, glass, or ceramic sinks, do not suit courier dispatch due to the material. These deliveries are carried out via our suppliers on their own vehicles to safeguard the product. They only deliver to areas of Carlisle or below and do not include any islands. They may also be in your area on two specific working days. This time frame may be quoted to you upon dispatch of your order. Please call for clarification before ordering, and we would be happy to confirm for you if you are located in the orange or green locations.
We offer three working-day delivery options: £10.99 for 1-2 days (On Certain products), £8.95 for 3-5 days, or £6.95 for up to 7 days. Each delivery can be made between 8 am & 6 pm. They are all an estimation and not a guaranteed service. Working days are Monday to Friday. This does not include bank holidays.
Alternative locations, Saturday or timed deliveries may be available at a surcharge.
We do try to minimise deliveries, but any combined orders may be dispatched separately. As we distribute products, items may include various delivery dates.
If a delivery is attempted twice or rejected after dispatch for whatever reason, a minimum return carriage may be charged to cover the return carriage cost to us. We send & insure high-end & large parcels such as larders, ceramic sinks, etc, and the cost of delivery is large. Extra fees are charged to us when a parcel has to be returned. A minimum fee of £25.00 to a maximum of £60 per product, due to delivery fees still payable.
Kessebohmer products include a single delivery attempt due to the courier charges on large items. We are charged for every delivery attempt, and this cost will be passed to the customer if the first attempt fails due to the customer not being present on the date advised.
Whilst we will make every effort to deliver goods within the timescales quoted, time shall not be of the essence in this regard.
If a safe place is requested for your delivery and the parcel is lost or stolen, we will not be responsible for replacing it. We are only responsible for delivering the goods in an acceptable condition to the address on the order or as requested in writing before dispatch. If the parcel is moved on after this initial address, we accept no liability for any damages that may then occur. We suggest the parcel is checked upon initial receipt.
Due to insurance purposes, no courier or third party is able to enter residential addresses. For larger items, a kerbside delivery may be required. Ceramic sinks are sent on a "man & van" system. Due to this, we can only deliver once a week to each area. This may also be a two-day run and only on a single-attempt basis. Any failed deliveries on ceramic sinks will incur a return charge as above.
Products that are out of stock: Back order dates are given in good faith and as advised by the manufacturers. We will always communicate with our customers if further delays occur, but we can not offer any compensation if this does happen.
We accept no liability in respect of late or missed deliveries. We strongly recommend that fitters are not booked to commence work until the product is in your possession and checked in full.
Damaged/Faulty goods
Once your product has been received, please check all boxes & internal products for damage thoroughly & immediately email us within 48 hours if a problem is found. Please do not store your item without first checking for any damage or that you have the correct products. Boxes need to be opened, and products must be checked thoroughly. Please email us with your order reference number, description of the issue & images.
Claims for damaged parcels must be made with our service providers within 48 hours of delivery. To assist us, please Please notify us immediately or within the 48-hour window & email us with clear images of the damage. No damages will be accepted after 7 calendar days have lapsed.
DO NOT fit damaged products. Certain products are only sold complete, and parts may not be readily available. Damaged products must not be installed, as any claims may be rejected if the product has been fitted or modified. No requests for discounts or refunds will be offered on damaged products that have been installed.
Unless any complaints about the quality or quantity of the goods supplied are made in writing & received by us within this time frame, we shall deem that you have accepted the goods. No requests will be made after 7 calendar days.
We will issue a refund for damaged products if notified within the time frame, but only up to a maximum of 7 calendar days. Returns will not be granted on products that are found damaged or unsuitable. See returns policy below.
Please note that B2B (Business-to-Business) includes the purchase under the Goods & Services Act.
Granite / Ceramic sinks
Certain sinks are fragile and may be sent via a special courier service. They will only accept damages to be logged within 48 hours after the delivery is complete.
We therefore ask that all sinks be checked thoroughly upon arrival & any damages found be reported to us via email with images. This also allows us to rectify within a short window
We do not offer installation services on products from the website. The agent the customers appoint is responsible for any problems with the installation, not the retailer. Please check the product is of satisfactory quality & condition before any fitting is commenced, no returns will be accepted once products have been fitted or modified in any way, including accessories, and NO consequential loss or claims will be made or charged to us if the product was fitted that was damaged before installation.
Any claims for faulty goods will need to be proven via images/video before a return is authorised. If fitting is involved, please do not re-box the item until this evidence has been provided.
Returns Policy
Returns are happily accepted, but we must be notified via email within 7 calendar days from receipt of the goods; No return requests will be accepted over the phone or after 7 calendar days have lapsed. Unless authorised by management, with a return fee deducted. It is the customer's responsibility to enable the email to be received. No returns are accepted on special-order products.
A return email with confirmation of the product return address will be sent within 48 hours. Please DO NOT send goods back until this confirmation has been received. Some goods are distributed from various locations and may need to be sent back to this location. If the incorrect address has been used to return goods, the cost to redirect the products will be deducted from the refund.
The product must be received in the original packaging & condition, with no modifications to the product or packaging. Please do not write directly onto the outer box; otherwise, this will require replacement at a cost to the consumer. Any fixings should not be opened. This will result in a rejection of any refunds being processed.
This needs to be received by us within 7 calendar days from the date of the original email to request the return or date as shown in our correspondence. Returns received after this period will not be accepted.
The purchaser is responsible for the direct cost of returning the goods to us within the time frame. The return method is chosen & paid for by the consumer. Insurance is recommended to cover the purchase price against loss or damage. We will not be liable for damages or lost parcels that occur via third-party couriers chosen by you.
If you cancel the contract within the first 7 calendar days after receipt, we will reimburse you for the product price received, as long as the above product condition has been met. We will not reimburse supplementary costs arising from any delivery option.
The returned item must be in a salable condition.
Refunds will be reduced or refused if the product is damaged or defective from its original state. Including the original packaging. Purchasers have a duty of care to safeguard goods whilst in their possession. Please return it as you would expect to receive. Any products that are returned damaged will be kept for a maximum period of 7 days before being disposed of.
Bespoke products & special orders are sold subject to each customer's specification & assembled accordingly, please see the listing for terms of these made-to-order items, which will be non-returnable. Parts & special order items not shown on our website will also be rejected for return.
We will aim to make the reimbursement within 14 working days after the date we receive the goods back from you, but this can take longer during busy periods. The payment will be made using the same means of payment as for the initial transaction.
Guarantees/Warranty claims
Guarantees or warranty claims need to be made via email with details of the issue. Please send with a proof of purchase and images/videos of such issues.
A repair or replacement will always be offered, and no refunds will be given after a product is more than 7 calendar days old.
Manufacturers offer warranties based on their specifications. Even though we will help you in claiming under such a warranty, the decision on how items will be repaired will be that of the manufacturer.
Sink warranties generally require the user to follow the manufacturer’s installation, usage, and cleaning instructions in order to remain valid. This specifically includes avoiding abrasive chemicals, limescale build-up, and improper use. Failure to follow these guidelines can invalidate the warranty, as coverage is limited to manufacturing defects and does not extend to damage caused by neglect or misuse.
Certain manufacturers require products to be registered with them directly by the consumer to obtain such coverage. We advise you to complete it immediately, as if this is not completed, a standard 6 months will only be offered.
Sink waste kits and waste bin containers. Tap O-rings/cartridges only carry a one-year warranty, with most manufacturers offering a two-year warranty on the tap finish. If you wish for us to confirm per manufacturer, please contact us for confirmation prior to purchase. Each manufacturer will include a warranty card or information within the tap delivery, which will outline the warranty and what it covers. Accessories or certain moving parts will not be covered by the main warranty.
All hot/filter taps require the filter to be changed every 6 months; proof of purchase will be required to confirm this is the case before warranty claims can be processed.
We reserve the right to arrange for the product to be returned & tested to establish any faults. We aim to respond within 28 days. If the product is deemed faulty, a repair or replacement will be sent. If the goods are deemed not faulty, any costs incurred will be chargeable. This includes any collection charges.
No claims will be made in respect of loss for products that are being repaired. We sell products on a supply-only basis, and no fitting costs or losses will be repaid.
Eastcoast Kitchens accepts no liability in relation to loss or damage. Products should be fitted by a qualified plumber or professional.
Please keep your order reference number or invoice as your proof of purchase. This is a legal requirement, and no claims can be made without proof of purchase.
Private policy
We require information from our customers, such as their names, addresses & contact details, to be able to complete the sale as agreed. We will only contact our customers about the order, and at no point will contact be made for marketing purposes unless we have had written prior consent. We take this policy seriously and comply with all UK & European laws. Please see our full policy below
Private Policy - Cookie Policy
Customer Service Guarantee
Quality has always been and will always be our top priority at East Coast Kitchens. We are a family-run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed.
Contact can be made via telephone at 01205 760462, Online Chat, or email to [email protected]