Delivery Terms & Customer Information
Products are generally dispatched to our customers as soon as possible after receipt of payment unless an upgraded carriage has been paid for on a 1 to 2 working day service and this will be dispatched immediately. We will aim to release all parcels ASAP but the below lead times will help us to keep delivery costs to a minimum, please note we will aim to beat these times wherever possible. All prices are including VAT currently @ 20%. Please note that any delivery service is not guaranteed and requires a third party courier and even though we strive to deliver when stated, unfortunately, delays may occur.
Economy £5.95 May take up to 7 working days to arrive
Standard £7.95 May take up to 5 working days to arrive
Express £9.95 1-2 Working Days to arrive, depending on the time the order is placed. (Courier delivery service - Estimation only)
Free economy delivery offers are only applicable to Zone A as shown on map below - May take up to 7 working days to delivery (Mon-Fri only)
Certain granite sinks available on a next working day service @ £18.00 - Please call for details
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately and shipping fees will then apply to each of them. Special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected. Certain products may not be available on a next working day service online. If you require a product quicker than stated online, please call the helpful team and we would be happy to obtain a quote for you if possible.
If a delivery is rejected for whatever reason a return carriage charge of £40 will be debited from the refund to cover the return cost. Failed delivery owing to the customer's absence from the delivery address will result in a £40 refund deduction.
Due to strict terms by the couriers used, deliveries must be checked within a 24 hour period from receipt and any damages notified immediately to us with images by email.
Unfortunately, the charges for all delivery services are only applicable to deliveries in the UK Mainland Zone A as shown on the below map. Areas not included within the couriers UK Mainland area include all areas of Ireland, some areas of Scotland above Carlisle, The Isle of White, The Channel Islands. This is, unfortunately, the couriers choice of area and not ours.
Please note: Certain ceramic, granite or glass sinks are delivered via suppliers own transport to enable a safe & secure arrival. They do only deliver to certain areas of England, please check with us that your location would be possible. In certain areas be on a two-day run, this allowing us to keep our delivery charges to a minimum. A specific day delivery is possible on granite sinks @ £18, and ceramic sinks @ £50.00 which would arrive on a pallet.
Card Payments: Debit & credit cards are taken, 3% surcharge on credit card payments are charged when ordering over the telephone as a different payment method is used than the one on the internet site.
PayPal payments: Please make sure the address to where you wish for the goods to arrive is stated on the PayPal order sheet prior to placing your order. There is a "message to seller" where this can be clearly entered and this will be sent to our order department on order. This will, in turn, stop any delays in the order process. Bank transfer payments are also accepted, please call the team if our bank account details are required.
If you require a quote for international delivery or are not sure if your area is covered, please do not hesitate to contact us via e-mail or phone. (9-4 Mon-Sat) 01205 760462. We do not make a profit on these delivery services and would always give you the best price possible.
Please also note we do not deliver on Bank Holidays or the weekends and so your delivery may be temporarily delayed, please bear this in mind while placing an order.
Call us on 01205 760462