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Eastcoast Kitchens & Bedrooms offer delivery choices for our customers. Wherever possible, we will try to dispatch immediately. As we distribute products on a "drop ship" basis from various locations to enable a varied site, we may need to bring the items to a central location before dispatch. Enabling more single deliveries for our customers. This also allows cost-effective deliveries.
Delivery Service Summary
Economy £6.95: Up to 7 working days. F.O.C. on internet orders over £100.00
Express £8.95: Up to 5 working days.
Fast Delivery (Mon to Fri) £10.99: 1-2 Working Days, if ordered before noon.
Specific Granite Sinks: £18.00 1-2 Working Days, if ordered before noon.
Granite sinks: Depending on style: 1-2 Working days @ £18 or Pallet service from £66.00
On certain products/locations only - Pallets 1-3 working day service
Free Economy Delivery on orders over £100* Areas & Conditions apply
Exclusions
All Delivery charges exclude some areas (Orange Scotland, green (BT) or Isles – See the main page map. Some larger products to this area may be on a longer or premium service.
The delivery service selected is an estimation & not a guaranteed service.
Ceramic sinks are available on our fast service, 1-2 working days, from £66.00 (Pallet service), depending on location.
Specific ceramic or granite sinks are delivered via our own transport to enable a safe & secure arrival. Delivery is only available to some regions of England, up to & including CA Carlisle or NE Newcastle. Contact us for other areas. A two-day service may apply to this service, and delivery is once a week to each location. Please allow extra lead times when ordering.
Ceramic sinks, larders, or Kessebohmer products are very heavy, and couriers may select pallets to safeguard against damage. Due to this special service, the delivery may be attempted only once, and if no one is available to accept it, a charge may be incurred. Please get in touch with the team if you believe the delivery date is not convenient.
Delivery information
Any shipping fee includes handling, packing & postage costs per order. We advise you to group your items into a single order. We cannot group two distinct orders placed separately; shipping fees will apply to each of them. Special care is taken to protect fragile objects.
The boxes are ample in size, and your items are well-protected. Certain products may not be available for next working day delivery online. If you require a product sooner than stated online, please call our helpful team, and we would be happy to obtain a quote for you, if possible, along with timed delivery options.
Failed delivery owing to the customer's absence from the delivery address on one or more occasions, or the order is rejected for whatever reason, may result in a deduction to cover the return cost, depending on the product & couriers used.
Due to the couriers' strict terms, deliveries must be checked within 24 hours of receipt, and any damage must be reported immediately with images by email. We are unable to claim from the couriers after 48 hours have elapsed since delivery. Please help us keep costs down! No claims for damages will be considered after 30 days.
Schock sinks are only dispatched with the understanding that any damage will be claimed immediately upon receipt & emailed within 24 hours. These terms will require extra confirmation via email.
Kessebohmer large deliveries, such as corner units, larders, or tandem larders, are delivered via an exceptional extra-large delivery service on a two-day run. If we offer a two-day service, you are welcome to contact the team for an ETA after 9 am on the first delivery date.
Unfortunately, the charges for all delivery services are only applicable to deliveries in England, as shown on the map below. Areas not included within the courier's UK Mainland area include all areas of Ireland, various locations in Scotland, the Isle of Wight, and the Channel Islands. Unfortunately, this is the courier's choice of area & cost. If your region is not shown, it may be that the delivery is not possible under standard charges to your area. Please call the team for help on these areas. Please do not choose an alternative area, as this may delay your order.
Back orders or pre-orders are provided as estimates of delivery lead time and are not guaranteed. As delays do unfortunately occur, we can not guarantee any dates given and offer the information in good faith. We will try to keep you up to date, but if cancellation is required, please email us before dispatch, and we will happily refund you.
If the back order comes into stock before the estimated date given, great, we will dispatch it. We will always strive to send goods as soon as possible. If any dates are not suitable, please email the team, and we will do our best to accommodate you. Cancelled orders must be received via email, 48 hours before dispatch. We will not be responsible for the return of such orders if dispatched.
We accept no liability for late or missed deliveries. We strongly recommend that fitters are not booked to commence work until the product is in your possession and checked in full.
If a safe place is requested for your delivery and the parcel is lost or stolen, we will not be responsible for replacing it. We are only responsible for delivering the goods in an acceptable condition to the address on the order or as requested by the customer. If the parcel is moved on after this initial address, we accept no liability for any damage that may occur thereafter. We suggest the parcel be checked upon initial receipt.
Whilst we will make every effort to deliver goods within the timescales quoted, time shall not be of the essence in this regard.
For insurance purposes, no courier or third party can enter residential addresses. For larger items, a kerbside delivery may be required.
Please also note we do not deliver on Bank Holidays or the weekends, so your delivery may be temporarily delayed. Please bear this in mind while placing an order.
Please note that delivery is not guaranteed and requires a third-party courier. Even though we strive to deliver as stated, delays may occur.
Damaged Delivery
Please check your goods upon receipt & within 48 hours for any defects or damage. Advise us as soon as possible, ideally within 48 hours, so that, if necessary, claims can be made to the couriers.
Please forward an email to [email protected] with details & image. No claims will be accepted after 30 days from receipt of the goods.
Item arrived damaged? Please notify us ideally within 48 hours, as we have a very short window to claim with our couriers. All claims for damaged products MUST be reported to us in writing within 30 days of receipt, with the original packaging and NO modifications to the product or its accessories.
Please check the product is of satisfactory quality & condition before any fitting is commenced, no returns will be accepted once products have been attempted, fitted, or modified in any way, including accessories, and NO consequential loss or claims will be made or charged to us if the product was supplied that was received damaged before installation.
We do not offer consequential loss on deliveries, damaged products, or faulty goods.
This policy is offered in addition to your legal rights.