Terms and conditions of use

Eastcoast Kitchens Ltd Terms & Conditions

This website is owned and operated by Eastcoast Kitchens Limited, a company registered in England and Wales under company number 05770439. Our VAT registration number is GB 893 2977 65.

By using this website, you agree to comply with and be bound by these Terms and Conditions of Use. Together, with our Privacy Policy, these terms govern the relationship between you and Eastcoast Kitchens Limited in connection with this website. If you do not agree with any part of these terms, please do not use the website.

This website may contain links to third-party websites. These links are provided for your convenience and for further information. Their inclusion does not mean that we endorse the linked websites or their content. We have no control over, and accept no responsibility for, the content, availability or privacy practices of third-party websites.

Please check all product specifications, measurements and installation requirements upon receipt of your delivery. It is the customer's responsibility to ensure that the products supplied are suitable for their intended installation before 
fitting. If you have any questions or are uncertain whether a product is suitable for a particular application, please contact our team by telephone, live chat or email before purchasing the product. 
Information provided by our team does not replace the advice or assessment of a suitably qualified installer.

Only one discount or promotional code may be used per order. Discount codes cannot be combined unless we expressly state otherwise and may be subject to product, brand, minimum-spend or expiry-date restrictions.

The registered company name is Eastcoast Kitchens Limited, without a space between “East” and “coast,” and the company number should include the leading zero: 05770439. Companies House

Description of goods

We take reasonable care to ensure that product descriptions, specifications, prices and other information displayed on this website are accurate and up to date. Product descriptions and specifications should be read carefully before ordering. Nothing in this section affects your statutory rights, including the requirement for goods to be as described, of satisfactory quality and fit for any particular purpose made known to us before purchase.

Product images are provided for illustrative purposes. Colours and finishes may appear differently depending on lighting, photography and the settings of the device or screen being used. Natural materials and products manufactured in different production batches may also display reasonable variations in colour, pattern, texture or finish.

Unless expressly stated in the product description, kitchen cabinets, doors, worktops, appliances, accessories and other items shown in lifestyle images are not included.

Products described as having matching or coordinating finishes may be manufactured from different materials or by different manufacturers. Therefore, we cannot guarantee an exact colour, texture or finish match between taps, sinks, wastes, handles or other associated products unless an exact match is expressly confirmed in writing.

Dimensions should be checked carefully before ordering and again before installation. Unless expressly stated otherwise, dimensions may be subject to normal manufacturing tolerances. Customers and installers must refer to the relevant technical drawings and installation instructions and verify the cabinet dimensions, opening clearances and surrounding space required.

We may amend or update website content, products and prices without prior notice. Changes made after an order has been accepted will not alter the goods or price agreed under the existing contract without the customer’s agreement. If we identify a material error affecting an order, we will contact the customer as soon as reasonably possible.

Product suitability & installation 

Our products are intended for residential indoor use unless the product description expressly states otherwise. Products must not be used for commercial, outdoor or other unsuitable applications unless we have confirmed their suitability in writing before purchase.

Our storage products are generally designed for installation within the customer’s own cabinetry. Cabinets, doors, worktops and other supporting materials are not included unless expressly stated in the product description.

We cannot accept responsibility for the positioning or placement of cabinet hinges, as hinge locations can vary depending on the cabinet manufacturer, door configuration and installation. It is the customer's or installer's responsibility to check all measurements, clearances and hinge positions before ordering and fitting the product. 

Compatibility can depend upon cabinet construction, internal dimensions, door style, hinge positions, worktop thickness and other site-specific factors. Some products may require additional components or alterations that are not supplied by Eastcoast Kitchens Limited.

Products may not be suitable for certain Shaker-style doors where the centre panel is too thin to support the required fixings. Products designed for standard cabinets may also be unsuitable for in-frame cabinetry because the frame reduces the available opening aperture. The customer and installer must confirm the required dimensions and suitability before ordering and installation.

For height-adjustable tall-larder systems, basket positions and usable storage capacity depend upon the selected frame height. Where the frame is adjusted to its minimum height, baskets may only be capable of being fitted in their lowest available positions. Please check the applicable technical specification before ordering. Most of the tall larders will not suit in-frame style kitchens, please call us for advise on these type of cabinet / doors. 

Please contact us before ordering or installation if you require assistance with product dimensions or general compatibility. Any final assessment of site conditions, cabinetry and safe installation must be made by a suitably qualified installer. Goods must not be installed or modified where an incompatibility, defect or damage is apparent.

Important Product & Installation information

Waste kits: Unless expressly stated otherwise in the product description, waste kits are not included with most ceramic sinks and must be ordered separately. 

Tambour door kits: Tambour door kits are manufactured from a combination of materials, which may include aluminium and plastic. Many kits are supplied with plastic tracks. If you require a particular material or specification, please confirm this with our team before purchasing. Tambour door kits must not be installed near direct heat sources or in areas where they may be exposed to water or excessive moisture.

Kesseböhmer larder units
Kesseböhmer larder units are no longer supplied with the front strip shown in some installation instructions, as this component has been discontinued.

Fixing screws
Because cabinet doors, panels and other fitting surfaces vary in material and thickness, fixing screws are generally not included unless expressly stated in the product listing. Certain door handles may therefore also be supplied without fixing screws. Your installer must select fixings suitable for the particular material, thickness and application.

Waste bins
Our waste bins are designed and manufactured for the storage of household rubbish and recycling. Using them to store unsuitable or excessively heavy items may cause damage or place undue strain on the mechanism. Damage resulting from misuse, overloading or use outside the product’s intended purpose may not be covered by the manufacturer’s warranty. This does not affect your statutory rights.

Suitability and installation
Please check all product dimensions, specifications and compatibility before installation. We strongly recommend obtaining advice from a suitably qualified installer before ordering and before commencing any work.

Do not install, drill, cut, modify or otherwise alter a product if it appears unsuitable or does not fit the intended application. Installation or modification may reduce the product’s value and could affect your ability to return it as an unwanted item. 

International-brand sinks
Certain internationally manufactured sinks may require an additional converter or adaptor to connect them to standard UK pipework. Unless expressly stated in the product listing, any necessary converter or adaptor is not included and must be sourced separately. Please check the installation requirements before ordering.

If you require product or compatibility advice, please contact our sales team before placing your order. We will be happy to assist and confirm the available product information.

Price Match Service

We aim to offer competitive prices throughout our online store and may, at our discretion, consider genuine price-match requests.

Our ability to match a price will depend on our purchase cost and the total cost of supplying the order, including any delivery or combined-carriage charges. Although we will always try to help where possible, a price match cannot be guaranteed where it would not be commercially viable.

All price-match requests must be submitted and approved before placing the order or completing checkout. A price match cannot be applied retrospectively after payment has been made.

To qualify, the competing product must:

  • Be advertised by a retailer based in England

  • Be in stock and available for immediate purchase

  • Be identical and like-for-like, including the manufacturer, product code, specification, size, finish and colour

  • Be new and supplied with the equivalent manufacturer’s warranty

  • Include all applicable VAT and delivery charges in the comparison price

Price matching is not available against trade-only websites, eBay, Amazon, online marketplaces or auction websites. It is also unavailable for alternative or similar products, clearance items, discontinued products, promotional bundles, pricing errors or accessories.

Approved price-match orders must be paid for by bank transfer. Please bear this in mind before requesting the service.

To submit a request, email [email protected] with:

  • A direct link to the product you would like us to match

  • The competitor’s total price, including delivery

  • Your full delivery address

We will normally respond within 24 hours. Our standard free-delivery service may take up to seven working days. Upgraded delivery options may be available at an additional cost.

Orders / Payments

Payment in full is required for all products and applicable delivery charges before an order can be accepted. An automatic order acknowledgement or payment confirmation does not constitute acceptance of your order. A contract will be formed when we confirm acceptance or dispatch the goods.

Once an order has been accepted, we cannot guarantee that changes to the products, quantities, delivery address or other order details can be accommodated. Please check all information carefully before completing checkout.

If you wish to cancel an order before dispatch, please notify us by email as soon as possible. We recommend providing at least 24 hours’ notice so that we have a reasonable opportunity to stop the order before it enters the dispatch process. However, we cannot guarantee that dispatch can be prevented.

If the goods have already been dispatched, you may still exercise any applicable statutory cancellation rights. You will be responsible for returning unwanted goods and paying the direct return cost, as explained in our cancellation and returns terms. 

Order acceptance & availability

We reserve the right to decline an order before acceptance, including where:

  • A product is unavailable

  • The displayed price or product information contains an error

  • Payment has not been authorised or received

  • We are unable to deliver to the address provided

  • Fraud-prevention or security checks cannot be completed

  • An applicable purchasing restriction has not been met

All orders are subject to stock availability. If we accept an order but are subsequently unable to supply the goods, we will notify you as soon as reasonably possible and refund all payments received for the unavailable goods, including any applicable delivery charge. Refunds will be made using the original payment method unless otherwise agreed.

Payment security

Online payments are processed securely through our payment providers, which may include DNA Payments, Klarna and PayPal. Eastcoast Kitchens Ltd does not retain customers’ complete payment-card details.

Eastcoast Kitchens Ltd is registered with the Information Commissioner’s Office and processes personal information in accordance with its privacy policy and applicable data-protection legislation.

For security and fraud-prevention reasons, we do not accept card payments by telephone. Customers should place orders and make card payments through our secure website. Where agreed in advance, an order assisted by our sales team may be paid for by direct bank transfer.

Discount codes & promotional offers 

Discount codes and promotional offers must be applied before completing checkout. Unless expressly stated otherwise:

  • Only one discount code may be used per order

  • Discount codes cannot be combined with another promotion or offer

  • Discounts cannot be added retrospectively after payment has been made

  • No cash alternative is available

This does not affect your statutory rights or any refund to which you are legally entitled.. 

Backorders and pre-orders are estimates of delivery lead time and are not guaranteed. As delays do unfortunately occur, we cannot guarantee any dates provided and offer the information in good faith. We will try to keep you up to date. If cancellation is required, please email us before dispatch, and we will happily issue a refund.

If the backorder comes into stock before the estimated date, we will dispatch it. We will always strive to send goods as soon as possible. If any dates are not suitable, please email the team, and we will do our best to accommodate you. Cancelled orders must be received via email. We will not be responsible for the return of such orders if dispatched. 

Any special orders or those that may be discounted must be paid by bank transfer. 

Any VAT paid cannot be claimed after the order has been placed. Please email us if you are VAT-exempt, and we will discuss this further. We generally do not offer international deliveries, but if a global bank has been used to make a payment, a bank fee will be payable per transaction of £18 includes VAT.

Klarna

In cooperation with Klarna Financial Services UK Limited, Sveavägen 46, 111 34 Stockholm, Sweden, we offer you a variety of payment options. Payment is to be made to Klarna. Further information and Klarna’s user terms are available here. General information about Klarna is available here. Your personal data is processed in accordance with applicable data protection laws andKlarna's privacy statement.

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Delivery terms

Our standard carriage charges apply to most products delivered within the areas shown on our delivery information page. 

Additional charges or delivery restrictions may apply to parts of Scotland, Northern Ireland—including Belfast—and UK islands. Please contact us with your full delivery address before ordering so that we can confirm availability, the applicable delivery charge and the estimated delivery timescale.

Sink & Pallet Deliveries

Certain sinks, including some granite, glass and ceramic models, may not be suitable for delivery through a standard parcel-courier network. To reduce the risk of transit damage, these products may be delivered directly by the supplier using its own designated vehicle. We will always advise this on our dispatch emails so you are aware. 

These supplier-vehicle deliveries are available only within designated mainland delivery areas. They generally do not cover locations north of Carlisle, Northern Ireland or UK islands. Please refer to the orange and green delivery areas shown on our delivery map or contact us before ordering so that we can confirm whether delivery is available to your postcode.

Supplier vehicles may visit each delivery area only on specified working days. We will provide the available delivery day and estimated timescale once these have been confirmed by the supplier. Delivery dates and times are estimates unless expressly agreed otherwise.

Certain heavy or fragile products, including some Belfast-style sinks, may be delivered on a pallet to provide additional protection during transport.

Pallet deliveries are generally made to the nearest safe and accessible kerbside location. Customers should ensure that suitable assistance is available to move the product from the delivery point and into the property. The driver may not be able to unpack the goods, take them inside or remove the pallet and packaging.

Our carriage charges apply to most products delivered to the area shown on our delivery information page. Unfortunately, some areas of Scotland, the Isles, or Belfast are not included under these charges. Please contact us to request an estimate for these areas.

Due to a variety of products available on our site, please contact us before placing your order if you would like further information about the likely return method and estimated cost for a particular product. You will remain responsible for arranging and paying for the return.

Delivery Charges

The following delivery options may be available, depending on the product and delivery location: Express delivery: £10.99 — estimated within 1–2 working days; available on selected products only, Standard delivery: £8.95 — estimated within 3–5 working days, Economy delivery: £6.95 — estimated within 7 working days. We will always dispatch goods as soon as possible & therefore maybe delivered before these times. 

Delivery charges shown include VAT. Working days are Monday to Friday, excluding bank holidays. Deliveries may take place between 8:00 am and 6:00 pm.

All delivery timescales are estimates and are not guaranteed unless we expressly confirm a guaranteed service in writing. Product availability, supplier processing times, carrier delays and the delivery location may affect the estimated timescale.



Saturday, timed or alternative-location delivery may be available for an additional charge. Please contact us before ordering if you require one of these services.

Orders Containing multiple products

We aim to minimise the number of separate deliveries. However, as we distribute products from several suppliers and locations, items within the same order may be dispatched separately and arrive on different dates.

Where an order is divided into multiple consignments, separate tracking details or delivery notifications may be provided for each consignment.

If a delivery is attempted twice or rejected after dispatch for any reason, a minimum return carriage charge may be applied to cover the cost of returning it to us. We send & insure high-end & large parcels such as larders and ceramic sinks, and the delivery costs are high. Additional fees are charged to us when a parcel must be returned. A minimum fee of £10.99 to a maximum of £60 per product, due to delivery fees still payable.

Kessebohmer products are subject to a single delivery attempt due to courier charges for large items. We are charged for each delivery attempt, and this cost will be passed on to the customer if the first attempt fails because the customer is not present on the scheduled date. 

Whilst we will make every effort to deliver goods within the timescales quoted, time shall not be of the essence in this regard.

If you request a safe place for delivery and the parcel is lost or stolen, we will not be responsible for replacing it. We are only responsible for delivering the goods in an acceptable condition to the address on the order, or to the address requested in writing before dispatch. If the parcel is moved on after this initial address, we accept no liability for any damage that may occur thereafter. We suggest the parcel be checked upon initial receipt.

For insurance purposes, couriers or third parties may not enter residential addresses. For larger items, a kerbside delivery may be required. Ceramic sinks are sent on a "man & van" system. As a result, we can only deliver to each area once a week. This may also be a two-day run, with only a single attempt. Any failed deliveries on ceramic sinks will incur a return charge as above. 

Products that are out of stock: Backorder dates are provided in good faith and as advised by the manufacturers. We will always communicate with our customers if further delays occur, but we can not offer any compensation if this does happen. 

We accept no liability for late or missed deliveries. We strongly recommend that fitters not be booked to commence work until the product is in your possession and has been fully checked. 

Free delivery was expressly conditional upon the order meeting the stated minimum spend threshold (for example, £100). Where a customer returns part of the order and the remaining retained value falls below that threshold, the condition for free delivery will no longer be satisfied.

In such circumstances, the original delivery charge may be deducted from any refund where this is clearly set out in these Terms and Conditions and was made available to the customer at the time of purchase.

Accordingly, we reserve the right to recover or deduct the applicable delivery charge following a partial return that reduces the order value below the free delivery threshold.

Damaged/Faulty goods

Once your product has been received, please thoroughly check all boxes & internal contents for damage, and email us within 48 hours if any issues are found. Please do not store your item without first checking for any damage or that you have the correct products. Boxes need to be opened, and products must be checked thoroughly. Please email us with your order reference number, description of the issue & images. 

Claims for damaged parcels must be made with our service providers within 48 hours of delivery. To assist us, please notify us immediately or within the 48-hour window & email us with clear images of the damage.

DO NOT fit damaged products. Certain products are sold only as complete units, and parts may not be readily available. Damaged products must not be installed, as any claims may be rejected if the product has been fitted or modified. No discounts or refunds will be offered for installed damaged products. 

Unless any complaints about the quality or quantity of the goods supplied are made in writing & received by us within this time frame, we shall deem that you have accepted the goods. No requests will be made after 30 days. 

We will issue a refund for damaged products if notified within 30 days, as required by consumer law. Returns will not be accepted for products found to be damaged, unsuitable, or not fitting. 

Granite / Ceramic sinks

Specific sinks are fragile and may be sent via a courier service. They will only accept damage to be logged within 24 hours of delivery. 

We therefore ask that all sinks be thoroughly checked upon arrival & any damage found be reported to us via email with images. This also allows us to rectify within a short window. 

We do not offer installation services for products on our website. The agent the customers appoint is responsible for any installation issues, not the retailer. Please check the product is of satisfactory quality & condition before any fitting is commenced. No returns will be accepted once products have been fitted or modified in any way, including accessories, and NO consequential loss or claims will be made or charged to us if the product was damaged before installation.

Any claims for faulty goods must be supported by images/video before a return is authorised. If fitting is involved, please do not re-box the item until this evidence has been provided.

Returns Policy

The full returns policy can be found here: Returns Policy

Returns are accepted, but we must be notified via email within 14 calendar days of receipt of the goods; no return requests will be accepted over the phone or after 14 calendar days have elapsed. It is the customer's responsibility to ensure the email is received. No returns are accepted on special-order products. 

A return email confirming the product return address will be sent within 48 hours. Please DO NOT return goods until you have received this confirmation. Some goods are distributed from multiple locations and may need to be returned to this location. If an incorrect address was used for returns, the cost of redirecting the products will be deducted from the refund.

The product must be received in the original packaging & condition, with no modifications to the product or packaging. Please do not write directly on the outer box; otherwise, this will require replacement at the consumer's expense. Any fixings should not be opened. This will result in a rejection of any refunds being processed. 

This must be received by us within 14 calendar days of the original email requesting the return, or as stated in our correspondence. Returns received after this period will not be accepted.

The consumer is responsible for the direct cost of returning the goods to us within the time frame. The return method is chosen & paid for by the consumer. Insurance is recommended to cover the purchase price against loss or damage. We will not be liable for any damages or lost parcels caused by third-party couriers you choose.

If you cancel the contract, we will reimburse you for the amount paid for the product. We will not refund any supplementary costs incurred due to a customer-selected faster delivery option.

Under CCR2013 SS 34(9), the returned item is unsalable as a direct result of excessive handling beyond what is necessary to establish the nature, characteristics & functioning of the goods. 

Refunds will be reduced or denied if the product is damaged or defective, or if it is not in its original condition, including the original packaging. Customers have a duty of care to safeguard goods whilst in their possession. Please return it as you would expect to receive. Any returned products that are damaged will be retained for up to 7 days before disposal. 

Free delivery was expressly conditional upon the order meeting the stated minimum spend threshold (for example, £100). Where a customer returns part of the order and the remaining retained value falls below that threshold, the condition for free delivery will no longer be satisfied.

In such circumstances, the original delivery charge may be deducted from any refund where this is clearly set out in these Terms and Conditions and was made available to the customer at the time of purchase.

Accordingly, we reserve the right to recover or deduct the applicable delivery charge following a partial return that reduces the order value below the free delivery threshold.

We aim to process the reimbursement within 14 working days of receiving the goods back from you, but this may take longer during busy periods. The payment will be made using the same payment method as for the initial transaction.

Guarantees/Warranty claims

Guarantees or warranty claims must be made via email, including details of the issue. Please send with proof of purchase and images/videos of the issues.  

A repair or replacement will always be offered, and no refunds will be given after a product is more than 30 calendar days old. 

Manufacturers offer warranties based on their specifications. Even though we will help you file a claim under this warranty, the manufacturer will decide if there is a claim & how to repair the items. 

Sink warranties generally require the user to follow the manufacturer’s installation, use, and cleaning instructions to remain valid. This includes explicitly avoiding abrasive chemicals, limescale build-up, and improper use. Failure to follow these guidelines can invalidate the warranty, as coverage is limited to manufacturing defects and does not extend to damage caused by neglect or misuse.

We ask that boiling water not be added directly to the granite or ceramic sink bowl, but that cold water be mixed in first. Ceramic or granite surfaces are cold, and adding boiling water may cause cracks, which would void the warranty. Ceramic sinks are made from fragile material, and if used with an in-sink aerator, this would require support to eliminate harsh vibrations. 

Certain manufacturers require that consumers register products directly with them to obtain such coverage. We recommend completing it immediately; otherwise, only a standard 6-month offer will be made. 

Sink waste kits and waste bin containers. Tap O-rings/cartridges have a one-year warranty, while most manufacturers offer a two-year warranty on the tap finish & boilers for hot taps. If you would like us to confirm per the manufacturer, please contact us before purchase. Each manufacturer will include a warranty card or information with the tap delivery, outlining the warranty and its coverage. The main warranty will not cover accessories or certain moving parts. 

All hot/filter taps require the filter to be changed every 6 months; proof of purchase will be required to confirm this before warranty claims can be processed. 

Doors or décor panels will carry warranties from each manufacturer. Please note that any warranty on décor panels will be void if they have been modified from their original size. 

We reserve the right to arrange for the product to be returned & tested to establish any faults. We aim to respond within 28 days. If the product is deemed faulty, a repair or replacement will be sent. If the goods are deemed not defective, any costs incurred will be charged to you. This includes any collection charges. 

No claims will be made for losses arising from products under repair. We sell products on a supply-only basis; no fitting costs or losses will be reimbursed. Our products are recommended and tested for use in united kingdom only. 

Eastcoast Kitchens accepts no liability in relation to loss or damage. Products should be fitted by a qualified plumber or professional. 

Please keep your order reference number or invoice as your proof of purchase. This is a legal requirement, and no claims can be made without proof of purchase.

Private policy

We require our customers to provide their names, addresses & contact details to complete the sale as agreed. We will contact our customers only about their orders, and we will not contact them for marketing purposes unless we have prior written consent. We take this policy seriously and comply with all UK & European laws. Please see our full policy below.

Private Policy - Cookie Policy

Customer Service Guarantee

Quality has always been and will always be our top priority at East Coast Kitchens. We are a family-run business that prides itself on delivering the highest quality in both products and service. We care and endeavour to be friendly, keeping all our customers informed. Purchases can be made via both private retail and trade sale customers (Trade terms apply)

Contact can be made via telephone at 01205 760462, Online Chat, or email to [email protected]