East Coast Kitchens Terms & Conditions Of Sale
This website is owned and operated by East Coast Designed Kitchens & Bedrooms Ltd a company registered in England and Wales. Company registration number 5770439 & VAT Number GB 893297765
If you continue to use this website, you are agreeing to comply with and be bound by the following terms & conditions of use, which together with our private policy govern Eastcoast Kitchen’s relationship with you to this website. If you disagree with any part of these terms, please do not use our website.
From time to time, this website may also include links to other sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of this linked website(s).
The information contained on this website is for general guidance only. Whilst East Coast Kitchens has taken all reasonable care to ensure that information contained on this website is accurate and up-to-date, the information has not been independently verified and no representation or warranty, expressed or impaired, is made as to its accuracy or completeness. All sizes quoted are approximate. The imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from items shown on this website. Colours may also vary from different batches of production.
East Coast Kitchens reserves the right to add, modify, delete and update any website content, price or products at any time without prior notice. Also, no liability will be claimed from East coast due to errors or in corrections on this website.
Customer Service Guarantee
Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavour to be friendly and keep all of our customers informed. Purchases can be made via both private retail or trade sale customers.
Orders / Payments
East Coast Kitchens cannot accept an order until payment is received in full for all products and any related delivery charges. We reserve the right to reject an order for any reason. All orders are subject to stock availability, if we are unable to supply any products ordered we will inform you as soon as possible and issue a full refund immediately.
Secure payments are taken using Stripe or PayPal via a SSL certificate. Registered with the ICO (information commissioners office) so you can be sure your information is stored securely. At no point is any credit card details retained or stored.
Due to high identity fraud, we can not deliver to an alternative delivery address when the order is placed via our telesales team on orders over £100.00. A direct bank transfer or PayPal payment can be made but must include the requested alternative delivery address noted on the PayPal account, prior to the order being placed.
Any offers or discount codes need to be added to the checkout prior to ordering, no refunds can be made after the order has been processed.
Products are sold for use in residential buildings only and no warranty claims will be accepted if the product has been installed into business or industrial sites.
Full returns policy can be found here : Returns Policy
Returns are happily accepted but we must be notified in writing via email within 14 calendar days from receipt of the goods, no return requests will be accepted over the phone or after 14 WORKING days has lapsed. It is the customers responsibility to enable the email has been received.
A return email with confirmation of the product returns address will be sent via email within 48 hours. Please DO NOT send goods back until this confirmation has been received. Some goods are distributed, and may need to be sent back to this location. If the incorrect address has been used, the cost to redirect the products will be deducted from the refund.
The product must be received in the original packaging, condition, with no modifications & received within 14 calendar days from the date of the original email to request the return. Returns after this period will not be accepted.
The consumer is responsible for the direct cost of returning the goods to us within the time scale. The return method is chosen & paid for by the consumer. Insurance is recommended to cover the purchase price against loss or damage. We will not be liable for damages occurred via third parties chosen by you.
If you cancel this contract, we will reimburse you payments received, including any standard (economy/free) costs of delivery. We will not reimburse supplementary costs arising from a faster delivery option selected by the customer.
Refunds will be reduced or refused if the product is damaged, Unsell-able or defective from it’s original state. Including the original packaging. Customers have a duty of care to safeguard goods whilst in their possession. Please return as you would expect to receive.
Space towers are sold subject to each customers specification & assembled accordingly - please see listing for terms of these made to order items which will be un-returnable
We will aim to make the reimbursement within 14 working days after the date we receive the goods back from you, but this can take longer at busy periods. The refund will not take longer than 28 working days. The payment will be made using the same means of payment for the initial transaction.
Warranty claims need to be made via email with details of issue. A 1. repair or 2. replacement will always be offered and no refunds will be given after a product is more than 6 months old.
Our carriage charges are for most products to be delivered to the area shown on our delivery information page. Unfortunately, some areas of Scotland, Isles or Belfast are not included under these charges. Please contact us for an estimation to these areas.
Certain fragile sink materials such as granite, glass or ceramic sinks do not suit courier dispatch due to the material. These deliveries are carried out via our suppliers on their own vehicle to safeguard the product. They only deliver to areas of Carlisle or below and do not include any isles. They may also be in your area on two specific working days. This time frame may be quoted to you upon dispatch of your order. Please call for clarification before ordering and we would be happy to confirm for you if you are located in the orange or green locations.
We offer three working day delivery options: £10.99 1-2 days (On Certain products) - £7.95 3-5 days or £5.95 Up to 7 days. They are all an estimation of time and not a guaranteed service.
Please email or call for Saturday, AM or alternative areas. Standard delivery charges cover Monday to Friday 9-5pm. This does not include deliveries on weekends or bank holidays.
If a delivery is attempted twice or more or rejected after dispatch for whatever reason, a minimum return carriage charge of £25 - £100 will be debited from the refund to cover the return carriage cost to us.
We require information from our customers such as their name, address & contact details to be able to complete the sale as agreed. We will only contact our customers in relation to the order and at no point contact will be made for marketing purposes unless we have had written prior consent. We take this policy seriously and comply with all UK & European laws. Please see our full policy below
Installation / Damages
We do not offer installation services on products from the website. The agent the customers appoint is responsible for any problems from the installation, not the retailer. Please check the product is of a satisfactory quality & condition prior to any fitting is commenced, no returns will be accepted once products have been fitted or modified in any way including accessories and NO consequential loss or claims will be made or charged to us if the product was fitted that was received damaged prior to installation.
Any claims for faulty goods will need to be proven via images/video before a return is authorised. If fitting is involved, please do not re-box the item until this evidence has been provided.
Item arrived damaged? Please notify us ideally within 24 hours as we have a very short time frame to be able to claim from our couriers. All claims for missing/lost or damaged products must be reported to us in writing within 30 days from receipt with the original packaging and with NO modifications to the product or accessories.
'this policy is offered in addition to your legal rights'.
"Eastcoast Designed Kitchens & Bedrooms Ltd
"Butterfields", Church Road, Freiston, Boston, Lincs, PE22 0NX
TEL 01205 760462 - email us [email protected]
COVID UPDATE : Returns are currently being quarantined upon their arrival, we are advising refunds may take up to 30 days at this time. Apologies for this but we must keep our staff safe.
Thank you very much for your business.
Consumer contract regulations
Consumer Contract Regulations
Eastcoast Designed Kitchens & Bedrooms Ltd
“Butterfields”, Church Road, Freiston, Boston, Lincs PE22 0NX
TEL: 01205 760462 – FAX: 01205 761223 – Email: [email protected]
Company Registration No. 5770439 – VAT Registration No. 893297765
You have the right to cancel this contract within 14 calendar days.
(1) The cancellation period will expire 14 calendar days from the date the goods are acquired by you or a third party on your behalf.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement, i.e. letter, fax or email. You may use our model cancellation form if you wish.
Please do not send the item until we have responded to you by email & confirmed the return address & returns number. Items sent to the wrong location will incur a min £25 re-location charge
To meet the cancellation deadline, send your communication stating your exercise of the right to cancel before the cancellation period has expired (1)
(2) If the consumer wishes to cancel the contract & has completed their obligations as set out above (1)
(a) We require the goods to be returned to us without undue delay and in any event not later than 14 calendar days from the date on which you communicate your cancellation of this contract to us.
(b) The deadline is met only if we have received the goods back before the 14 calendar day period has expired. No returns will be accepted after this time has lapsed.
(c) The consumer is responsible for the direct cost of returning the goods to us within the time scale (a) The return method is chosen & paid for by the consumer.
(d) If the product is not suitable to be returned by royal mail services, please contact us for further advice. Dependent on the product, we may be able to offer a collection service; this will be at a charge to the consumer.
(e) If a delivery is rejected for whatever reason a min return carriage charge of £40 will be debited from the refund to cover the return cost. Failed delivery owing to the customers absence on two or more attempts will result in a return collection fee &/or a re-delivery charge.
(3) If you cancel this contract, we will reimburse to you for payments received, including any standard costs of delivery. (Except for the supplementary costs arising from a faster delivery option selected)
(a) We may make a deduction from the reimbursement for the cost of diminished value of goods, resulting from handling, other than what is necessary or usage by you or any 3rd parties you choose to employ to return the goods back to us.
(b) Refunds will be reduced or refused if the product is damaged, unusable or defective from its original state, including if it excludes original packaging.
(c) If the consumer has received the goods before cancelling the contract, the consumer will be under a duty of care to restore the goods to the supplier and, in the meantime, to keep them & take reasonable care, along with safeguarding the product whilst being returned to the supplier. We advise the consumer to choose a reputable company to return the goods & insure the goods if required. Refer to (3a)
(d) The consumer is to be liable to pay us reasonable costs in accordance with (3a)
(e) The cost of any collection charges, as agreed by the consumer in the first instance will be deducted from the refund amount due. If the product is showing signs of usage (a) the collection charge will then still be chargeable to the consumer. Extended goodwill returns will need to be returned within 7 days.
(4) We will make the reimbursement without delay and not later than:
(a) 14 working days after the date we receive the goods back from you any goods supplied. (may take up to 30 calendar days at this moment with COVID)
(b) We will make the reimbursement using the same means of payment as was used for the initial transaction.
(5) Exchange requests must be made in line with sections (1 to 4) as above.
(6) Damages: The Consumer rights act states that we are under an obligation to reimburse you for goods that are defective or damaged as long as we have been notified of the defect or damage within a reasonable time. A maximum of 30 days is considered to be reasonable and no claims for damages will be authorised after this time has lapsed.
(a) Please check all goods for defect or damage within 24 hours of receipt. This will enable us to rectify the issue within the shortest time frame possible. Upon delivery, if the box shows any sign of wear or damage, please sign as “damaged”.
(b) Advise us via email or letter within 30 calendar days from receipt of goods with a description of the defect or damage along with photographic evidence.
(c) Any goods that have been fitted and are subsequently found to be damaged will only be refundable or exchangeable at our discretion. We advise not to fit damaged products.
(7) All orders placed on our website www.eastcoastkitchens.co.uk or via telephone will be completed within 30 calendar days unless, advised in writing by the company and notified to customers within 7 days form original order date.
(8) Goods ordered will only be delivered to the registered payment address, unless shown on i.e. PayPal or account prior to order. No alternative address deliveries will be made, unless a bank payment has been received on telesales orders over £100. Payments are taken for goods via, PayPal, Debit/credit cards or bank transfer payments.
(9) Customer comments or complaints can be sent by email or letter. A response will be communicated to you within 7 working days.
(10) Please note all warranty claims are on a return to base process, they will not include a site visit or cover extra carriage charges relating to any warranty claims.
Advice: Please check your goods on receipt & within 24 hours for any defects or damage. Please sign as “Damaged”
Use a reputable fitter and check goods prior to installation as consequential loss will not be paid on products that have been fitted and are subsequently found to be damaged.
'this policy is offered in addition to your legal rights'.