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Eastcoast Kitchens Ltd Q & A
Call us on 01205 760462
Email us [email protected]
Fax 01205 761223
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How can I place an order?
Orders can be placed via the internet at any time or by telephone on 01205 760462, where we can send you a link between 9 am & 5 pm, Monday to Friday & 10 am to 4 pm Saturday. Have an enquiry? Please email us your questions, and one of our team members will get back to you within 24 hours of our opening times. All prices quoted include VAT @ 20%. We are open to both retail public orders and trade enquiries.
Remember, if we can price match, we will!
Payments
We accept PayPal & debit/credit cards via DNA Payments online, including Klarna.
To place an order by phone, call 01205 760462, and a link for your order payment will be sent. Once the order is placed and payment is received, we will confirm your order via email. This, in turn, constitutes a contract between us, and all terms & conditions will apply.
How do I know my card details will be safe?
East-coast Kitchens are registered with the Information Commissioner's Office (ICO) Registration no. Z1900586 for the Data Protection Act 1998. You can be assured your payment & personal details will remain safe with us.
EastCoast has also completed and passed the PCI DSS compliance, so all records & data are stored correctly & safely for our customers.
How will I know when my order will arrive?
We email all our customers 24 hours before dispatch to notify them of the expected delivery date. Upon delivery, we will email you a tracking number, if available, so that you can keep an eye on your parcel. If your order is delayed for some reason, we will, of course, keep you fully informed.
Delivery Services
Our delivery service is available only for deliveries within Mainland England, as shown on our courier map. Our economy delivery is charged at £6.95. We can offer a standard delivery charge of £8.95, based on a 3-5 working day service from the date of purchase. Our upgraded delivery service @ £10.99 is only applicable to certain products & only if the order is placed before 12 noon, with an estimated delivery of 1-2 working days. We also offer an upgraded service on specific granite sinks at £18.00. Again, this applies only to areas within England and does not apply to regions above or including Glasgow or the Isles. Ceramic sink deliveries may be on a two-day service to keep costs to a minimum. A specific delivery date can be given on ceramic sinks, but at a pallet cost of £66.00
All delivery charges are for deliveries within the UK mainland. We use reputable courier services or Royal Mail. Any delivery service is an estimate and not guaranteed.
Specific ceramic sink models are delivered via our supplier's own transport to ensure a safe & secure arrival. Certain areas within England are not covered. Please check with the sales team to confirm for areas in Scotland or the Isles.
Refunds will include the standard £5.95 carriage charge if paid for an item returned within our terms policy, but not for any upgraded or express services.
If a delivery is rejected for whatever reason, a return carriage charge may be debited from the refund to cover the return cost. Failed delivery owing to the customer's absence from the delivery address still has to be paid.
Couriers
Our couriers are not insured to enter residential properties; therefore, please make sure someone is available to accept any parcels. If no one is home to receive the parcel, the courier will leave a card. If the courier is not contacted to rearrange delivery within five days, the parcel may be returned to us. This may incur a return carriage charge, based on the product sent. These charges will be borne by the customer and deducted from any refunds owed. If the delivery is still required, the customer will need to pay a further carriage charge for redelivery. Ceramic & larder product deliveries will only be attempted once. Please note that delivery is not guaranteed and requires a third-party courier. Even though we strive to deliver as stated, delays may occur.
Damaged Goods
We must be notified of damaged products within 24 hours, as this is the timeframe set by our couriers. Claims for damaged parcels may not be accepted after this period. Please get in touch with us immediately, and we will arrange the collection of the damaged item and, if required, the delivery of a replacement, provided we are informed within 7 working days of receipt. All faulty products must be notified within 30 days of receipt.
Refunds/Exchanges
We want all of our customers to be happy, so to ensure a full refund for the product, send it back within the terms shown.
Warranty
Many of our products have a manufacturer's guarantee. This does vary depending on the manufacturer and product. If you find a problem after the item has been fitted, please get in touch with the manufacturer directly, who will explain the best course of action. Alternatively, call us for further information.
Eastcoast cannot be held liable for any consequential loss arising from delayed deliveries, faulty products, or fitting errors. We are retailers that will help our customers as much as possible, but we are not technical plumbers or qualified engineers. Ceramic sinks: Please make sure your plumber does not over-tighten the waste. If cracks appear leading from the waste, this will not be covered under the manufacturer's warranty.
Trade
Trade purchases are welcome. Please email [email protected] with the reference numbers you wish to order.
Need to contact us?
Call us on 01205 760462
Email: [email protected]
Write: Eastcoast, Butterfields, Church Road, Freiston, Boston, Lincs PE22 0NX.
Please call to pre-arrange an appointment.