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Eastcoast Kitchens Ltd Q & A
Call us on 01205 760462
email us [email protected]
Fax 01205 761223
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How can I place an order?
Orders can be placed via the internet any time or by telephone on 01205 760462 where we can send you a link between
Remember if we can price match we will!
Payments
We accept PayPal & debit/credit cards via DNA Payments online including Khlana
To place an order via telephone call 01205 760462 where a link will be sent for your order to make payment. Once the order is placed and payment is received, we will confirm your order via email. This in turn then constitutes a contract between us and tout terms & conditions will apply.
How do I know my card details will be safe?
East-coast Kitchens are registered with the Information Commissioners office (ICO) Registration no. Z1900586 for the data protection act 1998. You can be assured your payment & personal details will remain safe with us.
EastCoast has also completed and passed the PCI DSS compliance so all records & data is stored correctly & safely for our customers.
How will I know when my order will be arriving
We email all of our customers once the product is ready for dispatch 24 hours before receipt. Upon delivery, we will email you with a tracking number if available so you can keep an eye on your parcel. If your order is delayed for some reason we will, of course, keep you fully informed.
Delivery Services
Our delivery service is only applicable to deliveries within Mainland England as shown on our courier map. Our economy delivery is charged at £6.95. We can offer an express a standard delivery charge @ £8.95 and is based on a 3-5 working day service from the date of purchase. Our upgraded delivery service @ £10.99 is only applicable on certain products & only if the order is placed before 12 noon and this has an estimated receipt of 1-2 working days.. We also offer an upgraded service on certain granite sinks @ £18.00 again this is for areas within England and does not apply to areas above or including Glasgow or Isles. Ceramic sink deliveries may be on a two-day service to keep costs to a minimum. A specific delivery date can be given on ceramic sinks but at a pallet cost of £66.00
All delivery charges are for deliveries within the UK mainland. We use reputable courier services or Royal mail. Any delivery service is an estimation and not guaranteed.
Certain ceramic material sinks are delivered via our supplier's own transport to enable a safe & secure arrival. Certain areas within England are not covered. Please check with the sales team to confirm for areas in Scotland or isles.
Refunds will include the standard £5.95 carriage charge if paid on an item that has been returned within our terms policy but not any upgraded or express services.
If a delivery is rejected for whatever reason a return carriage charge may be debited from the refund to cover the return cost. Failed delivery owing to the customer's absence from the delivery address still have to be paid.
Couriers
Our couriers are not insured to enter residential properties, therefore please make sure someone is available to except any parcels. If no-one accepts the parcel the courier, we will leave a card. If the courier is not contacted to rearrange delivery within five days the parcel may be returned back to us. This may incur a return carriage charge, based on the product sent. These charges will be met by the customer and will be deducted from any refunds owed. If the delivery is still required a further carriage charge to redeliver will need to be paid by the customer. Ceramic & larder product deliveries will only be attempted once. Please note that any delivery service is not guaranteed and requires a third party courier and even though we strive to deliver when stated, unfortunately delays may occur.
Damaged Goods
We must be notified of damaged products within 24 hours as this is the time frame given by our couriers. Claims for damaged parcels may not be accepted after this period. Please contact us immediately and we will arrange a collection of the damaged item and the delivery of replacement if required as long as we have been informed within 7 working days from receipt. All faulty products must be notified with in 30 days from receipt.
Refunds/Exchanges
We want all of our customers to be happy so to ensure a full refund on the product: Send the product back within the terms as shown
Warranty
Many of our products have a manufactures guarantee. This does vary depending on the manufacturer and product. If you find a problem once the item has been fitted please contact the manufacturer directly where they will explain the best course of action for you, alternatively call us for further information.
Eastcoast can not be held liable for any consequential loss due to delayed deliveries, faulty products or fitting errors etc. We are retailers that will help our customers as much as possible but we are not technical plumbers or qualified engineers. Ceramic sinks, please make sure your plumber does not over tighten the waste as if cracks appear leading from the waste, this will be not be covered under the manufacturers warranty.
Trade
Trade purchases are welcome, please email [email protected] with reference numbers you are wishing to order.
Need to contact us?
Call us on 01205 760462
Email: [email protected]
Write: Eastcoast, Butterfields, Church Road, Freiston, Boston, Lincs PE22 0NX
Please call to pre - arrange an appointment