Customer Comments

Good Evening Amanda,

Many thanks for your reply to my offline request. As you will have seen I subsequently placed an order. I feel it really important to comment on that order and the overall quality of service from East Coast Kitchens.

In just a few words the service has been exceptional and I was amazed that the pull out trays arrived earlier this afternoon. The delivery driver also followed the delivery instructions and phoned for directions to save him getting lost. I know it sounds simple but so often these little things let the side down. No such schoolboy errors from East Coast.

Overall your company has given excellent and rapid service and delivered a quality product. Brilliant and thanks.

I will happily recommend East Coast Kitchens to anyone who is looking for kitchen accessories / equipment.

Many thanks,

Graham Cresswell

Hi There,
Just wanted to send a little thank you for such a prompt service on what looks to be a quality product.
The 1810 Company Ltd - Undermount Sink - CAVADUO 335/155U Grey
Kind regards MAY 19

Karen H

I just wanted to say a huge thank you for your excellent service yesterday. We were let down by another company and I was standing, forlorn, in my new kitchen without a sink for the fitters. One call to you saved the day. The lovely lady on the phone organised everything in a trice and first thing this morning the perfect sink arrived. It was not even 24 hours! Fantastic, friendly, helpful, super speedy service. Thanks so much, great job!
Moved into a new property with an East Coast fitted kitchen but found the fitted work surface only had 3 short areas alongside the hob and sink. I found their website and asked for the name of cupboard door finish and the worktop so I could create an "island" using 3 matching cupboards, a drawer unit and a 2.5m breakfast bar top.
Amanda forwarded a sample of the Avola White cupboard finish and a sample of a Wilsonart Earthstone worktop that seemed the best match.
Having sent a photo of the Earthstone sample standing on my existing worktop and Amanda could see the worktop sample didn't really match my worktop and I needed a Pastel Melange colour finish.
I now have a perfectly matched breakfast bar "island" with a continuous length doubling my worktop space and drawer space with an extra 75% of cupboard capacity - all due to East Coast Kitchens detective work.
Mr Charlwood Feb 18

Hi Amanda

"We were delighted with our EVOline purchase from East Coast Ltd - very fast despatch and a great quality product. Unfortunately we had an issue with the product after about 6 months whereby one of the USBs stopped working.
We contacted East Coast Ltd to enquire about a replacement or repair under warranty, expecting to have the usual to and fro e-mails, however East Coast Ltd immediately responded that they had already shipped out a replacement to us the same day and would arrange collection of the faulty unit - now that's what you call service!! Very impressed by East Coast Ltd - a highly recommended retailer! Thanks again.

Mr & Mrs S from Essex"

The delivery driver will come back next week to collect the first one. The customer service of the delivery driver was exceptional and a great asset to your distributors business (please could you forward on this comment)

Regards and many thanks

Loraine

 Just like to pass on my thanks to you all for the excellent customer service that I have received.

 I placed my order with you for a sink and within 24 hours it was delivered to my home address.  If only all companies were as efficient as yourselves. 

Thanks again for your fantastic service.

 Stephen Stilwell

 Sent from Mail for Windows 10 August 2017

 *****

East Coast Kitchen impressed me when I first contacted them over 12 months ago. This was enhanced when I contacted them about a broken sink basket strainer. Even after 13 months use they arranged for me to be sent a replacement and I even got a spare as well. The replacements were delivered the day after I first enquired. First class service.

Graham Dear 

gdearonline@******

Penrith

Mina Five Stars - Trust Pilot

Beautiful sink and great service

I bought a Thomas Denby 1.5 ceramic sink and waste fittings (premium drainer/plug set) and it is beautiful, a really nice size- deep and substantial for an undermount sink. The order arrived within a few days and post order customer service was excellent when I had a query. A really good company and beautiful fittings. It really sets off my cottage kitchen.

Hi Lorraine

Yes that information was very helpful.

And I would like to thank you and your company for all the help you provided,we will try your suggestion and even if it doesn't  work we know where to go,to get good service. and in the future if we ever need anything for our home, you and your company will be our first option.

Thank you very much for all your help.

Kind Regards

C.Martins

hello

We have received our order this morning and want to thank you for your excellent service. 

Regards

Barbara Rushton Jan 2017

Dear Lorraine,

 I want to say thank you and compliment all at East Coast Kitchens over the remediation of the sink for our house.

 In an age where companies receive nothing but criticism I think it is only fitting that where exemplary help and assistance is given to resolve an issue , the persons doing so should be acknowledged and thanked.

 If you wish to you this statement in any promotional way, please feel free to do so.

 Regards David

 David Stephenson Ph.D.

Thanks. Arrived Monday @ 8.30am. Very quick service and article looks to excellent quality.

Ray Johnson

Hi ya.

Thank you for your help what a fabulous company and polite customer service. I'm happy to exchange the mirage sink for my new order. Once again Thankyou for your help.

Yasmin 

Hi Lorraine

Thank you for your email confirming the delivery date of our sink.  I just want to say thank you very much for being so prompt and helpful - much appreciated!
Kind regards
Suzy Last

Good afternoon Amanda

Many thanks for your reply
Having looked at the web site as suggested, the soft close unit that was illustrated looks, and I am sure, is exactly the same as the broken one that I have.
On that basis, I have already ordered and paid for one.
Thank you very much for your kind assistance, it was nice to speak to somebody positive and helpful after all of the negative remarks I had received from others.

Kind Regards Rob

14th April 2016

Thank you. Your service is exceptional & worthy of recommendation. My feedback will reflect my customer satisfaction

Many thanks for all of your help, i dont think this company could be any more helpful

Kind regards Iona Wyllie

Hi Lorraine.

                 Thank you for that, and the very professional way in which you conduct your business. You are a credit to your company.

Again my thanks Regards, George.