Goods Cancellation Form

Eastcoast Kitchens Ltd

“Butterfields” Church Road, Freiston, Boston, Lincs, PE22 0NX TEL 01205 760462 –

How to cancel and return your order

Please complete this form and email it to us, together with your order reference number, if you wish to cancel your contract. You must notify us of your decision to cancel within 14 calendar days beginning the day after you, or a person nominated by you, receives the goods.

The cancellation period expires 14 calendar days after the day on which you, or a third party nominated by you other than the carrier, take physical possession of the goods.

Please do not return the goods until we have confirmed the correct return address and provided a return reference. The return reference helps us identify and process your return.

Goods must not be returned to our registered office unless we expressly authorise this in writing, as we are generally office-based and do not hold stock there. Goods sent to an address other than the return address provided may be refused or redirected. Where permitted by law, reasonable and direct costs incurred in recovering or relocating the goods may be deducted from the refund.

Please include a copy of this form with the goods. You must send the goods back without undue delay and no later than 14 calendar days after notifying us of your decision to cancel. The deadline is met if you dispatch the goods before the 14-day period expires.

Returning the goods

You are responsible for arranging and paying the direct cost of returning unwanted or change-of-mind goods, as explained in our terms and conditions.

You must package the goods securely and adequately to protect them from loss or damage during transit. We strongly recommend using a tracked service and obtaining appropriate transit cover for the value of the goods. Transit cover is recommended but is not a condition of exercising your statutory right to cancel. Please retain your proof of dispatch until your return and refund have been completed.

If the returned goods are damaged in transit or their value has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from the refund. This may include an actual loss in value caused by installation, attempted installation, opened fixings, missing components, damage or missing product-specific packaging.

Consumer Details:

I confirm that I have read and understood the return instructions provided by Eastcoast Kitchens Ltd. Understanding that I am responsible for packaging the goods securely and adequately for return and will use additional protective packaging where necessary to help prevent loss or damage during transit.

Confirming I will select a suitable return service and ensuring that the parcel complies with the chosen carrier’s packaging, size and weight requirements.

I understand that the goods remain my responsibility until they have been safely delivered to the correct return address provided by Eastcoast Kitchens Ltd.

Insert Name:

Address:

TEL:

Email:

Order no:

I hereby give notice that I wish to cancel my contract of sale of the following goods:

Insert product purchased:

Order date: Order received date: Returned date:

Signed: Date:

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Office Use Only :

Product Purchased: Order date:

Date of consumer email to cancel:

Amount paid: Carriage: Refund:

Signed: Date: